FAQ

Generally, after we receive a user's order, it can be delivered to most areas in the United States within 2-6 days. Addresses in Alaska, Hawaii, Puerto Rico, or APO/FPO may require more time. You can also track the logistics progress through our website. Tracking order

Users will enjoy a 12-month product warranty starting from the date of purchase of a VASSON product. This does not include product consumables and some replacement accessories, such as refills for a lint roller or replacement blades for a fabric shaver.

You can purchase all VASSON products directly from VASSON.com. You can also buy our products from VASSON's official stores on Amazon and Walmart. Products from other sources may be counterfeit.

Generally, out-of-stock products will be restocked within 1 month. If you need to purchase sooner or want us to notify you when it's available, please email us at support@vasson.com, and we will inform you of its availability as soon as possible.

Yes, VASSON products can be customized. Customization options include product color, logo, and the development of additional features. However, depending on the product type, a Minimum Order Quantity (MOQ) may be required.

We primarily sell our products in eight countries: the United States, Canada, Mexico, the United Kingdom, Germany, France, Italy, and Spain. All orders within these countries are shipped from local warehouses. If you are not located in one of these countries, please contact us first to confirm whether we can ship to your region.

Normally, it takes about 10 days for parts to be shipped from the VASSON warehouse. Users can also discuss with us to directly purchase from VASSON's official Amazon, Walmart, or Ebay stores. This way, replacement parts can be received in about 3 days. If you provide us with the order number, we will issue a full refund through the original payment method.

All VASSON fabric shavers have built-in lithium batteries that are not removable. If a user forcibly replaces the battery, the product warranty will be voided.

Please note that VASSON products purchased in the North American region are 110V standard. If you are traveling to a country that uses 220V, you must ensure you use a corresponding converter that outputs 110V. However, products with built-in batteries do not have this issue.

This is usually due to charger adapter compatibility issues. We recommend switching to an adapter that meets relevant standards and is certified. Additionally, we advise against charging products for excessively long periods or always charging them to 100%.

All USB charging cables included with VASSON products are standard Type-C charging cables. If you need a replacement, you can purchase one from other offline or online stores.

Yes, we provide after-sales support for our products regardless of the purchasing platform. However, you will need to provide a valid order number so we can verify the purchase and confirm it is one of our products.

For inquiries received on weekdays, we typically respond within 8-12 hours. For inquiries received over the weekend, we will respond on the following Monday. If your issue is urgent, please add "Urgent" or "Priority" to the subject line of your email. We will prioritize these requests upon receipt.

First, please check your spam or junk mail folder. Occasionally, responses from our official email address are misidentified by email systems, and we appreciate your understanding. Another possibility is that our support engineers have requested additional information, such as a video or photos, to address the issue. Please check for such a request and follow the instructions provided in the email so we can proceed.

Yes, we offer tiered pricing based on the quantity of your order. The final price for bulk purchases also depends on your specific customization and delivery requirements. While standard orders are shipped from a local warehouse in your country, larger bulk orders are shipped from Shenzhen, China.