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- Frequently Asked Questions
Frequently Asked Questions
Users will enjoy a 12-month product warranty starting from the date of purchase of a VASSON product. This does not include product consumables and some replacement accessories, such as refills for a lint roller or replacement blades for a fabric shaver.
Normally, it takes about 10 days for parts to be shipped from the VASSON warehouse. Users can also discuss with us to directly purchase from VASSON's official Amazon, Walmart, or Ebay stores. This way, replacement parts can be received in about 3 days. If you provide us with the order number, we will issue a full refund through the original payment method.
All VASSON fabric shavers have built-in lithium batteries that are not removable. If a user forcibly replaces the battery, the product warranty will be voided.
This is usually due to charger adapter compatibility issues. We recommend switching to an adapter that meets relevant standards and is certified. Additionally, we advise against charging products for excessively long periods or always charging them to 100%.
You can purchase all VASSON products directly from VASSON.com. You can also buy our products from VASSON's official stores on Amazon and Walmart. Products from other sources may be counterfeit.
Please note that VASSON products purchased in the North American region are 110V standard. If you are traveling to a country that uses 220V, you must ensure you use a corresponding converter that outputs 110V. However, products with built-in batteries do not have this issue.
Generally, after we receive a user's order, it can be delivered to most areas in the United States within 2-6 days. Addresses in Alaska, Hawaii, Puerto Rico, or APO/FPO may require more time. You can also track the logistics progress through our website.
Generally, out-of-stock products will be restocked within 1 month. If you need to purchase sooner or want us to notify you when it's available, please email us at support@vasson.com, and we will inform you of its availability as soon as possible.
You can subscribe to our VASSON.com newsletter. This way, you will be the first to receive our promotional notifications.
All USB charging cables included with VASSON products are standard Type-C charging cables. If you need a replacement, you can purchase one from other offline or online stores.
